An experienced and attentive support team are ready to work on your website throughout the year
Content Management System
Our team will maintain the CMS system for the site so that they or you can update the site.
Website Content Updates
Any updates to the site content are just an email away. Send them to the support team and they are done.
Technical Support
A ticketing system is in place to help you with any technical assistance you might need over email or phone.
Security Updates
Keeping a website secure is a continuous job and our team ensures that the site is up to date with the latest security protocols.
Website Backups
Our periodic backups ensure that the site is restored quickly after any eventuality such as server failure, malware attacks etc.
Keep your website up-to-date, fresh and effective.
Business leaders and corporate executives today are hard pressed for time to get into the nitty-gritty of maintaining the company websites. That's where we come in. Our dedicated support team works around the year to ensure that your website is always online, up to date and secure.
- Edit, revise, update or create new textual/minor graphical content
- Protection against hackers from gaining access to your site
- Regular and thorough backups of your site so that it may be fully restored in case of loss
- Regular monitoring and updating to ensure impeccable performance across all major browsers due to the fact that not all browsers render sites in the same way
- Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible
Frequently Asked Questions about the Website Maintenance Contract
Our content updates include items such as addition of pages, changes to photos and graphics on the site, changes to website content such as adding of paragraphs etc. This however does not include any changes to the site design itself.
We do not set limits on the number of requests the client can make. However we do reserve the right to negotiate the contract if the frequency of updates increases unexpectedly or if support is required beyond the normal updates to the website.
Websites are dynamic in terms of data flow to and from the web servers. Web servers are like any other computer, prone to malfunctions and glitches. Although most hosting companies promise high uptimes there are times when we have to intervene.
Our technical support service as part of the website AMC includes:
- Immediate response and investigation in case the website does not load
- Changes to the setup of the server such as adding sub-domains
- Managing the email addresses and email setup for the website
- Updating of scripts and code when newer browser versions are released
- Answering technical queries from the client and advising the client on technical issues
There are many levels of security for each website, starting from the server level firewalls to the password protected login systems of the website. These have to be maintained, monitored and updated regularly. Everyday new threats come up on the internet and each one has to be dealt with and secured against. This requires vigilance and strong security routines.
- Updates to the website code and scripts to ensure security remains
- To apply patches and solutions wherever security loopholes are detected
- To routinely update the security protocols of the server
- To take regular backups of critical data of the site
- To restore the data in the worst case scenario of the server crashing or being hacked
